This form is used to request a resolution of any issues or complaints encountered by customers, In accordance with the Resolution of Consumer Compliant Polic.

I/We hereby acknowledge and authorize the institution to collect, use, and disclose my/our information for the purpose of resolving this complaint, including reporting and submitting such information to the National Bank of Cambodia and/or other relevant authorities.

I/We confirm that all information provided above is true and accurate.

• Customers may submit complaints either verbally or in writing. Complaints must be filed with the institution within 60 (sixty) days from the date the customer becomes aware of the issue in question.
• Verbally Complaints shall be resolved within 2 (two) business days. If a verbal complaint cannot be resolved within this timeframe, Please written complaint more or sending complaint via institution’s email .
• Verbally Complaints shall be resolved within 30 (thirty) business days after receiving the complaint. The Institutions shall notify the consumer in writing about the result of the complaints resolution with clear reasons.
• All customer information shall be kept strictly confidential.
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